الاستبدال والاسترجاع

Return & Refund Policy First: Return Policy All our products are food items (coffee, maamoul, mini cakes, desserts). According to health and safety regulations, we do not accept returns or exchanges after the order has been received. Exceptions only in the following cases: - The product arrives damaged or unsafe for consumption. - Receiving a different product than the original order. Second: Return Method If an eligible issue occurs (damage / wrong product): Customers may visit one of Coffee Makers branches. Or contact us to arrange a return via mail or courier at our expense. Third: Return Fees No restocking fees are applied. If the return is due to our mistake (damaged or wrong product), Coffee Makers will cover all shipping and return costs. If the product is correct and matches the order, the customer has no right to request a return. Fourth: Refund Processing Time Refunds are processed within 7 business days from the date of receiving and reviewing the returned product (in eligible cases only). The amount is returned to the same payment method used at purchase.